The temperature is below freezing again, and the field by the village hall is white with frost when I take the dog for her first walk of the day, which makes me prioritise the task of bringing in logs and lighting the fire (again).
I’m still not achieving very much, but today I manage to call Barclaycard to complain about a “late payment charge” that was levied on my last bill. It’s something that I’ve been wanting to do for the last couple of weeks, but actually finding the phone number for customer services, and then picking up the phone and dialing it was a stumbling block. Anyway, this morning I did it. I did forget to pay my bill on time, so I was really resigned to paying the interest of six quid and odd pence, but I was not happy with the twelve quid “late payment fee” which I felt was disproportionate given that I always pay my bill in full and I was only two days late in paying it. I have to take my hat off to the customer service representative at Barclaycard, though, who checked my account history, and then refunded both the “late payment fee” and the interest on the grounds that my account history showed that I usually paid on time. I honestly hadn’t expected to have the interest refunded, so I was really pleased that I’d taken the time and trouble to call them!